# Olivia AI

> Olivia AI is a UK-based enterprise AI adoption partner and autonomous operations software engineering firm. We design, build, and deploy bespoke multi-agent operating systems that eliminate manual operational drag across mid-market logistics, field service, student living, healthcare, and wholesale businesses.

## Overview

- **Company Name**: Olivia AI (Olivia Network Ltd)
- **Headquarters**: Walton House, 56-58 Richmond Hill, Bournemouth, Dorset, BH2 6EX, United Kingdom
- **Regional Focus**: Dorset (Bournemouth, Poole, Christchurch, Dorchester, Weymouth) and Hampshire (Southampton, Portsmouth, Winchester, Basingstoke, Fareham) alongside UK Nationwide & European Enterprise
- **Core Value Proposition**: Bespoke Operational AI. Zero Manual Drag. 100% Human Sign-Off.
- **Flagship Offer**: Free AI Business Scope & 30-Minute Engineering Workshop (On-Site in Dorset/Hampshire or Remote UK)
- **Website**: https://olivianetwork.ai
- **Contact**: hello@olivianetwork.ai
- **Full Context**: https://olivianetwork.ai/llms-full.txt

## What Olivia AI Builds

Olivia AI builds bespoke operations platforms and autonomous multi-agent pipelines rather than generic chat bots. Every deployment is engineered around real business constraints:

1. **Two-Agent & Multi-Agent Pipelines**: Specialised agents handle high-friction intake (reading handwritten site dockets, extracting harvest weighbridge tickets, parsing B2B purchase orders from PDFs), cross-referencing against internal ERP inventory, and staging actions for human sign-off.
2. **100% Human Sign-Off (Human-in-the-Loop)**: AI handles computational heavy lifting while critical commercial actions (such as sending Xero invoices, dispatching haulage routes, or booking student tenancies) require one-click human approval.
3. **Deep Legacy Software Integrations**: Native bi-directional synchronisation with specialised software stacks including BigChange, Xero, Concurrent PMS, ADI Global, WooCommerce, and regional DNO power grid engineering packages.
4. **Data Isolation & Safety Guardrails**: Zero patient data exposure for clinical environments, strict deterministic validation against statutory standards, and zero hallucinations on regulatory or clinical guidance.

## Flagship Industry Verticals & Verified Deployments

### 1. Commercial Waste & Environmental Logistics
- **Gaskells Waste Services**: High-density collection route clustering across 5,700+ commercial bins in the North West. Automated same-day ad-hoc job insertion with zero paper run sheets and -22% fleet fuel spend.
- **W&S Recycling**: Predictive 16:30 Material Recovery Facility (MRF) Gate Guard monitoring traffic and payload to prevent lorry lockouts and retention fines. 100% gate compliance achieved.
- **Bartholomews**: Bulk agricultural logistics intake. Autonomous extraction of harvest weighbridge dockets and intake slips directing grain and fertiliser into regional depot storage bays. 94% automated manifest intake.

### 2. Field Service & High-Voltage Grid Engineering
- **OSG Ltd**: Life safety systems and engineering. Two-agent document ingestion reading handwritten engineer site notes, matching exact Xero inventory items, and staging compliant draft invoices in under 30 seconds.
- **Unique Group**: 32-module unified Operations OS featuring live engineer GPS van dispatch, ADI Global wholesale inventory sync, mobile picking lists, and 5-tab RMA warranty returns.
- **ICP Services**: High-voltage electrical infrastructure. Multi-agent technical design review verifying electrical schematics, transformer sizing, and protection schedules against UK DNO engineering standards (G99, EREC P28/29). 75% faster DNO design audits.

### 3. Student Living & PBSA (Purpose-Built Student Accommodation)
- **Study Inn**: Luxury PBSA multilingual concierge operating in 160+ languages with direct Concurrent PMS synchronisation for live room availability, pricing tiers, and tenancy reservations.
- **Uni Life**: 24/7 student pastoral care and out-of-hours facilities defect triage, waking on-call managers only for urgent facilities emergencies.
- **Posh Pads**: Autonomous viewing reservation engine engaging prospective student tenants across WhatsApp, Facebook Messenger, SMS, and Web simultaneously.

### 4. Charities, Non-Profits & Healthcare
- **Lewis-Manning Hospice Care**: Executive operational reporting and trustee board pack compilation from 24 hours to 15 minutes, with complete patient record isolation.
- **Diabetes Research & Wellness Foundation (DRWF)**: Evidence-bound clinical literature synthesis translating complex NICE guidelines into plain English guidance with zero hallucinations.
- **MyClaim Group**: Regulated claims correspondence managing over 100,000 inbound emails monthly with 95% autonomous resolution.

### 5. AI-Centred E-Commerce & Wholesale
- **A.S.P Expert Haircare (IHC)**: Consultative salon AI diagnosing customer hair chemistry and recommending personalised formulations while querying live WooCommerce inventory. 82% query deflection.
- **Charles Trent (Trents)**: Salvage yard eBay automotive parts compatibility resolving number plate fitment queries in under 10 seconds.

## Core Software & ERP Integrations

- **Field Service**: BigChange, Jobber, SimPRO
- **Accounting & ERP**: Xero, QuickBooks, Sage, PostgreSQL
- **Property Management**: Concurrent PMS, StuRents
- **Wholesale & Supply Chain**: ADI Global, WooCommerce, Shopify
- **Engineering Standards**: UK DNO G99, EREC P28/P29

## How to Engage

- **Free AI Business Scope & 30-Minute Workshop**: A complimentary engineering session for business leaders in Dorset, Hampshire, and nationwide across the UK. We analyse your operational bottlenecks, assess compatibility with your existing software (Xero, BigChange, Sage, etc.), and provide a straight engineering verdict on whether AI makes commercial sense for your business: https://olivianetwork.ai/audit
- **AI for Your Business (On-Site & Remote)**: In-person consultations available throughout Dorset (Bournemouth, Poole, Christchurch, Dorchester) and Hampshire (Southampton, Portsmouth, Winchester, Basingstoke); remote video sessions available nationwide.
- **Case Studies Directory**: Complete verified client deployments with quantifiable ROI: https://olivianetwork.ai/case-studies
- **Direct Enquiries**: hello@olivianetwork.ai